Chocolatier Supervisor

San Francisco, CA

Full Time

Manager/Supervisor

🍫 Now Hiring: Retail & Restaurant Supervisor (Start Within Days!)

Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences—all while enjoying great perks.

💰 Pay & Perks

Starting at $22.25 - $23.25/hr + tips
Holiday Pay at 1.5x
Quarterly bonus opportunities
PTO accrual from day 1
50% employee discount
Free sundae or shake every shift 🍦

⏰ Scheduling

Flexible scheduling based on business needs
Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
Availability for evenings, weekends, and holidays is required

🍫 About the Role

As a Retail & Restaurant Supervisor, you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

🔹 What You’ll Do

Store Leadership & Operations

Support the General Manager in overseeing daily store operations
Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
Ensure high standards of cleanliness, food safety, and brand presentation
Monitor sales and labor to help meet business goals
Serve as the point of contact during manager absences

Guest Experience

Model exceptional customer service and resolve escalated guest concerns
Maintain product knowledge, including ingredients and allergen awareness
Create a welcoming, inclusive environment for all guests

Team Support & Development

Help with scheduling, training, and onboarding new team members
Coach and support team members to drive performance and engagement
Partner with management on employee relations matters as needed

Administrative & Systems

Use POS systems (such as MICROS) to manage transactions and reporting
Communicate effectively with internal teams (HR, payroll, IT, etc.)
Support inventory, merchandising, and operational processes

🔹 What We’re Looking For

Previous experience in retail, restaurant, or hospitality environments
Prior leadership or supervisory experience preferred
Strong communication and team-building skills
Ability to stay organized and manage multiple priorities
Comfort working in a fast-paced environment
Familiarity with POS systems is a plus

🔹 Requirements

Must be 18 years or older
High school diploma or equivalent preferred

🔹 Working Conditions

Ability to stand for extended periods and move throughout the store
Ability to occasionally lift and carry up to 50 pounds
May require occasional travel to other store locations

🌟 Why Join Us?

You’ll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.

Equal Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Ghirardelli's legacy of creating exceptional products is the result of empowering and equipping our team to take on new challenges, inspire one another and excel in all they do.