About Ghirardelli

Are you ready to make your mark in one of the most iconic landmarks of San Francisco? We're seeking an enthusiastic and dynamic Store Manager to lead the launch and management of our new store in the legendary Ghirardelli Square! 

Join the Ghirardelli team!

Scope of Responsibilities

The Manager is most directly responsible and accountable for managing our store and upholding the high standards of the company and its reputation. The Manager ensures that the store operates in a way that delivers excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.  

Store Management

• Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
• Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
• Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
• Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience

Restaurant and Retail Operations

• Effectively prioritizes daily store activities in conjunction with general manager
• Upholds the values of exemplary customer service by modeling behavior and leadership
• Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
• Responds in a timely manner to all escalated customer service issues
• Maintains high standards of cleanliness, food/product safety, and branding requirements
• Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
• Assists General Manager in establishing store plans that are attainable and growth-oriented
• Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel

People Management

• Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
• Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices

Specific Knowledge & Skills

• High school diploma or GED required, Associate or higher degree desirable
• 2+ years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level

Other Job Requirements

• Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
• Rare to Occasional Simple Grasping
• Rare to Occasional ability to lift and carry up to 50 pounds
• Occasional to Constant Sitting
• Occasional to Constant Walking
• Occasional to Constant Standing
• Rare to Occasional twisting of the neck and waist
• Rare to Occasional Reaching at or below the Shoulder level
• Ability to travel to various locations across the country
• Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
• Rare to Occasional Squatting/Bending/Stooping/Stretching

Salary range: $62,046 - $70,000 annually